Operations Manager – Knoxville, TN Facility

Job Description

Crate Pros is seeking a motivated, disciplined, and problem-solving team member to lead daily operations in our Knoxville, TN area facility.  This is an excellent opportunity for someone to help build and grow a business around them and to be rewarded for their efforts and success. The role will be very hands-on, so it will require someone who is not only comfortable working with their hands, but also meeting with customers and overseeing daily facility operations.

The primary focus of this role will be:
1) Operations: Overseeing and/or performing pick-ups, deliveries, cutting wood, constructing crates, purchasing raw materials, and providing any other needed elbow grease to make our location successful!
2) Customer Support: Supporting existing customers through project coordination, shipping updates, and quoting new work.
3) Business Development/Sales: Seeking out sales opportunities with prospective customers and projects that align with our capabilities.
4) Estimating/Quoting: Learning our internal estimation processes and being able to provide pricing to existing and prospective customers.
5) Project Management: We solve complex logistics problems and we need someone who can plan the work and work the plan.

Prospective candidates should have some or all of the following skills/experience (in order of priority):
– Motivated, coachable, dependable, disciplined, trustworthy
– Excellent attention to detail and takes great pride in work
– Construction (framing or carpentry) experience
– Quoting or estimation experience
– Can lift at least 50 pounds and in great physical shape for hard but rewarding work
– Can read and understand detailed written instructions, including a tape measure
– Driver’s license

Not required but very helpful:
– Veterans
– Previous experience with a miter saw, panel saw, and nail guns
– Enjoyment of helping customers with solving their problems
– Experience reading 2-D and 3-D CAD drawings
– Experience with 3-D and 4-D CNC Routers
– Bi-lingual (English and Spanish)
– Active Secret Security Clearance

About Crate Pros: We are a specialty crating and shipping company focused on connecting people and companies with their difficult-to-ship freight worldwide, which includes items that are heavy, fragile, oversized, high-value, and export. We are a VA-certified Service Disabled Veteran Owned Small Business (SDVOSB) and highly encourage qualified Vets to join our team.

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